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What should I do if my vacuum cleaner isn't picking up dirt?

First, give it a full inspection. To do so, turn the machine off and unplug it. Then, check to see if the belt is worn or broken, or if the roller-brush won't move. Also, look for a full bag or any blockage that might be affecting the power of the machine.

Sometimes, new carpet can be a problem because it sheds more fibre and has a tendency to fill bags/bins quickly and clog the air stream.

If everything checks out and your machine still isn't working properly, contact Russell Hobbs Customer Services via our webform here.

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